Centralized repository for all our crucial guidelines and policies


We kindly request your adherence to these guidelines and policies to collectively maintain Reviews Write as a welcoming and reliable space for everyone to cherish and benefit from.

Websites such as Reviews Write fall under the protection of federal law through Section 230 of the Communications Decency Act. Attorneys might uncover numerous relevant cases related to this statute. One noteworthy example is the Zeran v. AOL case, a well-known instance (129 F. 3 327, 330 - 4th Cir. 1997). If contemplating legal action against a reviewer, it's crucial to weigh the options carefully. Defamation lawsuits are costly, challenging to win, and often draw more attention to the issues one hopes to avoid. Additionally, there's a risk of the Anti-SLAPP statute necessitating the payment of the opposing party's attorneys’ fees. While there might be rare instances where legal action is justified, generally, seeking redress through a lawsuit against a negative reviewer is unlikely to yield the desired outcome.

Compliance Center

cmp@reviewswrite.com

The reviewswrite.com experience

  • Since 2014, the community has reviewed over 180,000 businesses, and more than 750 million individuals have utilized these reviews to discover outstanding businesses. Writing a review is open to anyone, and any business can register. Leveraging reviews, reviewswrite.com links customers with excellent small businesses globally.

  • The overall rating for any business is calculated as a weighted average of individual ratings. Half of the weight (50%) is derived from the average rating of all reviews, while 25% comes from the average of reviews written in the last 12 months, and the remaining 25% is based on the average of reviews from the last month. In the absence of reviews during the 12-month or 1-month weighting periods, an "average" rating, such as 3 stars, is assigned.This rating system aims to embody the principle that recent reviews hold greater significance for consumers than older ones.

  • Absolutely not! We do not permit businesses to pay for the removal of negative reviews. This article provides insights into our efforts to foster trust between consumers and businesses. We value and welcome reviews from anyone who has had a genuine experience with a business, whether it's positive or negative. At reviewswrite.com, all reviews are treated equally, regardless of whether they pertain to a free or paid business user.

  • Individuals possess the right to express their genuine opinions regarding a business's products, services, or conduct. Businesses engaging in practices like threatening reviewers or providing compensation in exchange for the removal of reviews might be breaching the Consumer Review Fairness Act (CRFA), a law upheld by the Federal Trade Commission and state Attorneys General. If a company insists on the removal of your review as a condition for a refund or exchange, remember that you can re-publish or create another review once the issue is resolved. Incidents of this nature can also be reported to compliance@reviewswrite.com.

  • Our advanced software is designed to detect and eliminate fake reviews by identifying specific characteristics that may indicate their inauthenticity, such as signs that multiple reviews are authored by the same person. The software continually evolves and enhances its capabilities over time. In addition to our automated system, we have a dedicated Review Team that conducts manual spot checks on reviews to identify and address potential fakes. Given the high volume of reviews we receive, it's challenging to manually review every piece of feedback, but we make every effort to cover as much ground as possible. Our community plays a crucial role in combating fake reviews by flagging suspicious ones. This proactive involvement from the community enables our Review Team to conduct more in-depth examinations of potentially fraudulent reviews. Community participation is instrumental in our ongoing efforts to maintain the integrity of the review system.

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